- I ship to the U.S. only within 3-5 days usually via UPS or USPS. I always check with multiple carriers to find the best price. Custom made orders will take longer.
- All packages are sent insured.
- If your order arrives damaged please contact me immediately at firstname.lastname@example.org. You may be asked to supply pictures of your damaged order for insurance purposes.
Returns & Refunds
- Purchases made at the Lone Star Mercantile are subject to their NO RETURN policy.
- Purchases made at the Painted Tree Marketplace are subject to their 24 hour return policy.
- I want you to be 110% satisfied with your purchase made directly from me. If for some reason you are not satisfied please contact me within seven (7) days from receipt of your order.
- The returned items must be in original condition. I must receive the return within 14 days from receipt of your order. I can not accept returns for custom or personalized items unless they arrived damaged or defective.
- Returns must be insured.
- Refunds will be credited within three (3) days of receipt of return if received in original condition.
- Neither original shipping costs, nor return shipping costs, will be refunded.
- Don't see you what are looking for? Have specific in mind? Reach out to me at email@example.com. I would love to work with you!!
- All of my pottery is handmade. Handmade pottery is a process that involves long period of drying times. Under normal conditions it takes 4-8 weeks to get through the entire process.
- A 25-50% non-refundable deposit is required. This deposit is to cover the costs of supplies.
Still have a question?? You can get in touch with me at firstname.lastname@example.org.